Description of Role
Leadership and Team Management:
- Lead and inspire a small full-time team, providing clear direction and
- Foster a positive and collaborative work
- Oversee the newly established role of Crew Performance Officer(s).
- Manage senior crew and crew chiefs effectively including overseeing regular feedback sessions and encouraging their input to the daily business activities.
- Liaise with the Operations Coordinator regarding optimum scheduling for the
Crew Operations:
- Oversee and optimize the allocation of casual staff for events in the
- Ensure that crewing operations meet and exceed the company’s high
- Identify and pursue opportunities for growth within the
- Develop strategies to attract new clients and retain existing
- Allocate drivers and vehicles to Out of Town
- Do routine vehicle inspections and arrange MOT’s and maintenance when
- Be responsible for scheduling crew, where possible 48 hours in
- Spread the crew strength evenly across the region in accordance with Five Star’s ideal crew mix matrix
- Ensure crew consistency on jobs with multiple
- Maximize the crew’s work hours whilst adhering to our health and safety
Quality Assurance:
- Ensure the smooth day to day operation of your Region(s).
- Implement and maintain quality control measures to uphold the company’s commitment to professionalism and efficiency.
- Conduct regular evaluations to ensure the continuous improvement ofcrew
- Ensure all crew have completed profiles on our scheduling
- Work closely with the CPO to create reports on crew performances and
- Manage the stock and assets inventory and monthly stock
- Fleet Management: Ensure regional vehicles are well-maintained and adhere tohigh standards. Rotate vehicles efficiently on projects, comply with monthly reporting.
- Site Visits: Allocate operations team members to various site visits to uphold
- Recruitment: Collaborate with the HR and marketing teams to plan, implement,and roll out recruitment strategies.
Crew Relations:
- Establish and nurture positive relationships with casual
- Implement initiatives to enhance crew satisfaction, motivation, and
- Provide training, mentorship, and support to the team across all aspects ofthe
- Uphold the Five Star values: Teamwork, Enjoyment, Consistency, Achievement,
Training and Development:
- Coordinate training programs to ensure that casual staff are well-equipped for their role
- Identify opportunities for skill development and advancement within the
Out of hours:
- The candidate will;
- Be available to the crew 24 hours a day on a monthly rotation including
- Allocate any new work that comes
- Resolve any issues or emergencies that may
Qualifications:
- Proven experience in a managerial role within the event or crewing
- Strong leadership and team management
- Excellent communication and interpersonal
- Demonstrated ability to drive business growth and meet
- Understanding of event industry standards and
How to Apply: Please submit your resume and a cover letter detailing your relevant experience and outlining your approach to managing and growing event crewing operations.
Closing date for applications Monday 19th April 2025.
Five Star Crew is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.